Frequently Asked Questions

What about security?

Our software uses encrypted communication using 256-bit RC4 with rolling keys. No open ports. No plain-text data packets on the network. Nothing for attackers to exploit.

What does the NetTech software monitor and check?
  • Continually updates virus definitions
  • Real time email and file scan for viruses and trojans
  • Check that current operating system patches are installed
  • Daily scan for critical software updates
  • Delete stored temporary files
  • Delete stored temporary Internet files
  • Delete cookies
  • Search for installed Spyware software
  • Deletes Spyware
  • Removes history files
  • Check backup software operation if running
  • Monitors for disk storage space
  • Monitors for disk defragmentation
  • Monitor for software installation or removal
What type of Internet connection do I need?

    A high speed connection such as cable or DSL is the best connection.

Will a dial-up connection work?

    Dial-up (phone connections) are normally to slow for support.

I am behind a firewall. Will you be able to connect to me? Yes

    Our software will work behind a firewall. We do not need any open ports or any special configuration. Unlike other software that require open ports, ours does not. This helps close any security issue that may arise. If you can connect to the Internet, you can use our software.

Will your technicians help me with other problems?

    While we normally do not support custom software, we can help you with the normal software that comes with Windows operating systems. Our technicians are experienced on Windows 95, 98, NT, ME, 2000, XP, Vista, Windows 2003, and Windows 2008. If you have other software needs, email us with the name and version for a quote.

Can I schedule a time that Drac Technologies can help me with a problem?  Yes

    Most problems are solved through our ticking system by sending us an email. If you have a particular problem that you would like to be "walked" through, we can schedule a time to help you with it. NOTE: Additional charges may be discussed depending on the request. If so, your approval will be needed before any work is done.

How am I billed for the NetTech support?

    Bills are emailed to you about the twenty-fifth of each month. They are due on the first (1) and are past due on the tenth (10) of the month. If not paid by the fifteenth (15), service will be terminated.

Do I need to leave my computer on?  Yes

    Most of the programs are run late at night so not to interfere with someone using the pc. If your computer is off we can not check it.  Your computer monitor uses the most power consumption and by having it power down when in the sleep mode, this reduces the power consumption to a minimal.

Does Drac Technologies monitoring software interfere with me  using my computer? No

 Our monitoring software runs completely in the background and uses very little system resources. The software has been tested on hundreds of computers with outstanding performance.

When Drac Technologies is checking my system, can I use the computer? Yes

Software updates are done transparently through the NetTech software solution without affecting end user performance or systems availability. If a reboot is required, it is done late night as not to interfere with normal operations.

What is the cost of the NetTech support?

The monthly cost of the NetTech package is based on the number of computers at your location that we would support. Need a quote? Just send us an email to support@dractechnologies.com with the number of computers and if this is for business or personal.

NOTE:  System security, integrity and performance can not be maintained unless all computers at a location are included in the NetTech package.

When is my system checked?

Your system is checked daily for system updates and is continuously scanned for Spyware and Viruses.  System checks are performed late at night as not to interfere with normal operations.

How will I know what has been done?
         A custom report is emailed to you each month that details your complete system status.